Com base num forte legado de cerca de 150 anos, estamos liderando el camino para reimaginar y mejorar la vida hoy, así como para las generaciones futuras, a través de nuestras marcas y tecnologías innovadoras y sustentables, en nuestros equipos de todo el mundo. Henkel ocupa posiciones de liderazgo en los negocios industriales y de consumo: nuestro portafolio incluye reconocidos productos para el cuidado del cabello, detergentes para la ropa, suavizantes de telas, así como adhesivos, selladores y recubrimientos funcionales.
ACM Application Engineer
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About this Position
As part of the Mexico ACM Application Engineering team, you will support customers across a designated region, providing technical expertise, driving innovation, and contributing to business growth through customer-focused engineering solutions.
What you´ll do
Business Growth & Opportunity Management
- Drive application engineering opportunities and support the growth pipeline within the assigned territory.
- Provide technical support to retain and expand existing business.
- Support CRM projects and troubleshooting activities to ensure customer retention and satisfaction.
- Maintain accurate project documentation, test reports, and opportunity updates within CRM systems.
- Collaborate closely with Sales teams to identify and develop new business opportunities.
Laboratory & Product Testing Support
- Coordinate and execute test plans, including logistics, laboratory requests, and testing activities.
- Analyze results and prepare technical reports and recommendations.Manage sample requests and coordinate with local, regional, and global laboratories.
- Maintain laboratory inventory and sample management processes using digital tools.
- Ensure compliance with safety standards, laboratory procedures, and 5S practices.
- Support product evaluation, validation, and technical benchmarking activities.
Technical Customer Support
- Provide technical assistance regarding adhesives, applications, and equipment through virtual and on-site interactions.
- Troubleshoot technical issues and recommend effective solutions for customers.
- Conduct customer trials, product validations, and application assessments.
- Collaborate with Application Engineering teams, Technical Sales Engineers (TSEs), and Focus Market teams to support
- key accounts and strategic projects.
- Support value proposition development through technical insights and application expertise.
- Conduct technical competitive benchmarking and market assessments.
- Utilize digital engineering, calculation, and AI-based tools to enhance technical decision-making.
Technical Training & Knowledge Sharing
- Organize and deliver technical training programs for customers, distributors, sales teams, and new employees.
- Facilitate programs such as Henkel U, Loctite U, onboarding sessions, and specialized application training.
- Support market-focused training initiatives for strategic industries and applications.
- Promote best practices and knowledge sharing across the Application Engineering community.
Innovation & Product Launch Support
- Support new product introductions and innovation projects.
- Develop technical launch packages, including technical documentation, training materials, videos, and application guides.
- Contribute to sustainability-focused value propositions and customer solutions.
What makes you a good fit
- Bachelor's degree in Chemistry, Mechanical Engineering, Materials Science, or a related technical/engineering field.
- Minimum of 2 years of experience in Application Engineering, Technical Service, Product Development, Manufacturing, or a related technical role.
- Experience with adhesives, industrial applications, or manufacturing processes is highly preferred.
- Customer-facing technical support experience is a plus.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26100457
Job Locations: Mexico, Estado De México, Vallejo
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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Nuestra filosofía “Triple two” promueve esta idea permitiendo que trabajes en al menos dos puestos, en dos áreas de negocio distintas y en dos países diferentes. El motivo detrás de esta filosofía es que trabajar en distintos puestos, en distintas unidades de negocio y con diferentes funciones es bueno para el desarrollo de nuestro personal y mejora la idea de Henkel como empresa global.
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