Com base num forte legado de cerca de 150 anos, estamos liderando el camino para reimaginar y mejorar la vida hoy, así como para las generaciones futuras, a través de nuestras marcas y tecnologías innovadoras y sustentables, en nuestros equipos de todo el mundo. Henkel ocupa posiciones de liderazgo en los negocios industriales y de consumo: nuestro portafolio incluye reconocidos productos para el cuidado del cabello, detergentes para la ropa, suavizantes de telas, así como adhesivos, selladores y recubrimientos funcionales.
Senior Customer Service Support GBS+Manila
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About this position
About this Position
The Senior Customer Service Support Specialist plays a critical role in ensuring a smooth and reliable order fulfillment experience for our customers. This position exists to safeguard the accuracy, timeliness, and integrity of our order-to-delivery processes—an essential foundation for keeping our supply chain running efficiently and our customers satisfied. By managing complex order scenarios, addressing exceptions, and strengthening financial flow alignment, this role helps prevent delays, resolve issues before they escalate, and maintain the trust of our business partners. You’ll be part of a collaborative Customer Service Support team that works closely with supply chain, logistics, and commercial stakeholders. The environment is fast-paced, detail-focused, and solution-driven—ideal for someone who enjoys problem-solving and improving processes. As a senior member of the team, you’ll also contribute to ongoing enhancement initiatives, system testing, and workflow optimization, giving you the opportunity to shape how our operations evolve. This position offers meaningful impact: the work you do directly influences operational efficiency, customer satisfaction, and overall service excellence.What you´ll do
- Steer end-to-end order management to ensure on-time and complete delivery, including handling airfreight and urgent/rush orders
- Create and validate manual orders, performing accuracy checks prior to processing
- Manage SOP, EDI, and delivery note (DN) exceptions, taking manual action to resolve inconsistencies
- Coordinate exception handling, including claims management, returns, and issue resolution with stakeholders
- Monitor and report on open orders and shipments, ensuring visibility and timely follow-through
- Ensure proper financial flow alignment, supporting billing accuracy and system integrity
- Lead and support continuous improvement initiatives, including system testing, workflow optimization, and quality/time efficiency enhancement.
What makes you a good fit
- Bachelor's Degree in any field; preferably related in business course
- Minimum of three (3) years related work experience in Customer Service and SAP Order Entry
- Advance Knowledge in MS Office Suites (Word, PowerPoint, and Excel) is required; Experience in Salesforce is an advantage
- Knowledge in customer service and order processing is required; Experience with migration of tasks is an advantage
- Proficiency in English verbal and written communication; Must be detail‑oriented, adaptable, and a strong team player with a professional attitude
- Amenable to work on a mid-shift schedule (2:00 PM to 11:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26091831
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Me interesan varias ofertas de empleo. ¿Puedo aplicar a varios puestos a la vez?
Sí, solo debes completar tu perfil en nuestro sistema de solicitud en línea y una vez completo, puedes aplicar a varios puestos.
La oferta de trabajo está escrita en inglés, ¿Debo escribir mi solicitud en inglés?
Sí, por favor. Henkel es una compañía internacional en la que estarás trabajando con personas de todo el mundo y el inglés es el idioma oficial de la compañía. Como norma general, escribe la solicitud en el mismo idioma en el que está escrita la oferta de empleo.
¿Recibiré un feedback durante el proceso de aplicación sobre el estado de mi candidatura?
Cada vacante que abrimos en Henkel es única y encontrar a la persona adecuada es importante tanto para el candidato contratado como para Henkel. Queremos asegurarnos de que tanto el candidato como la compañía, son una buena opción el uno para el otro. Durante todo el proceso proporcionamos un feedback a los candidatos.
¿Los empleados se pueden cambiar de área de negocio y/o a otro país?
Sí, de hecho es una expectativa de Henkel que nuestro personal sea flexible y pueda cambiar de residencia. Esto ayuda a respaldar a la empresa a un nivel más amplio y global.
Nuestra filosofía “Triple two” promueve esta idea permitiendo que trabajes en al menos dos puestos, en dos áreas de negocio distintas y en dos países diferentes. El motivo detrás de esta filosofía es que trabajar en distintos puestos, en distintas unidades de negocio y con diferentes funciones es bueno para el desarrollo de nuestro personal y mejora la idea de Henkel como empresa global.
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¿Con quién debo contactar si tengo alguna duda sobre mi solicitud?
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