Com base num forte legado de cerca de 150 anos, estamos liderando el camino para reimaginar y mejorar la vida hoy, así como para las generaciones futuras, a través de nuestras marcas y tecnologías innovadoras y sustentables, en nuestros equipos de todo el mundo. Henkel ocupa posiciones de liderazgo en los negocios industriales y de consumo: nuestro portafolio incluye reconocidos productos para el cuidado del cabello, detergentes para la ropa, suavizantes de telas, así como adhesivos, selladores y recubrimientos funcionales.
Consultant Workplace Operations
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About this Position
As a Consultant Workplace Operations, you will help improve the digital workplace experience for employees across Henkel’s global organization. You will use endpoint and service data to understand how laptops, desktops, applications, and support services perform, identify recurring issues, and recommend practical improvements.
Working closely with internal workplace and cybersecurity teams and external service providers, you will turn monitoring insights into action. You will align stakeholders on solutions, follow through on implementation, and check whether the changes improve the employee experience. The role combines workplace operations, IT service management, service measurement, and continuous improvement.
What you´ll do
- Lead the evaluation, standardization, and lifecycle management of workplace technologies and services to ensure alignment with business requirements, company standards, and strategic objectives; Support technology innovation and continuous improvement initiatives across the digital workplace environment
- Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities; Leverage operational and endpoint insights to drive data-based decisions and improve service transparency
- Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities; Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency
- Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements; Act as a trusted advisor representing the needs of employees and end users
- Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements; Foster strong stakeholder relationships to drive service excellence and achieve business outcome
What makes you a good fit
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of seven (7) years of experience in Workplace Operations, End-User Computing, or IT Service Management; Proven experience supporting enterprise workplace technologies and driving service improvements in a global environment
- Strong knowledge of Digital Workplace and End-User Computing technologies, including Microsoft 365 services and workplace collaboration tools; Capable of enabling seamless user experiences while supporting productivity, security, and compliance requirements
- Hands-on experience with Endpoint Management solutions such as Microsoft Intune and SCCM/MECM; Skilled in device lifecycle management, software deployment, policy administration, and endpoint performance optimization. Experience with Digital Employee Experience (DEX) platforms, monitoring tools, and analytics; Ability to leverage endpoint and operational insights to identify trends, improve employee experience, and drive data-driven decisions
- Knowledge of IT Service Management (ITIL Foundation preferred), ServiceNow, and workflow management; Experienced in incident, problem, and service request processes, with a focus on service quality and continual improvement.
- Strong analytical and reporting capabilities, including Business Intelligence tools such as Power BI; Able to create dashboards, KPI reports, and actionable insights to support operational performance and strategic decision-making. Excellent stakeholder, vendor, and service provider management skills; Effective at building partnerships, managing service performance, and aligning technology solutions with business and employee needs
- Strong communication, problem-solving, and project coordination skills; Capable of collaborating across cross-functional teams, influencing stakeholders, and driving successful workplace technology initiatives from concept to implementation
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26102031
Job Locations: Philippines
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Estoy interesado en varios puestos de trabajo. ¿Puedo postularme para varios puestos al mismo tiempo?
Sí. Solo necesitas crear y completar tu perfil en nuestro sistema de postulación en línea. Una vez listo, podrás postularte a todas las vacantes que sean de tu interés.
La oferta de empleo está redactada en inglés; ¿debería redactar mi solicitud también en inglés?
¡Sí, por favor! Henkel es una empresa internacional y colaborarás con colegas de todo el mundo. Por eso, el inglés es el idioma oficial de nuestra empresa.
Como regla general, te recomendamos presentar tu postulación en el mismo idioma en el que está publicada la vacante. Esto facilita una comunicación clara y mantiene la consistencia durante todo el proceso de selección.
¿Recibiré actualizaciones sobre el estado de mi postulación?
Sí. Sabemos que cada vacante y cada persona son únicas, por eso buscamos encontrar la mejor oportunidad tanto para ti como para Henkel.
Durante todo el proceso de selección, te mantendremos informado sobre el avance de tu postulación y podrás consultar su estado en cualquier momento desde tu perfil de candidato.
Tu experiencia con Henkel comienza con transparencia, comunicación y respeto mutuo.
¿Pueden los empleados cambiar entre áreas de negocio y/o a un país diferente?
Sí. Nuestra filosofía del “Triple Dos" está diseñada precisamente para eso: animar a los mejores profesionales a desempeñar al menos dos funciones diferentes, en dos áreas de negocio distintas y en dos países diferentes.
¿Por qué promovemos esto? Porque creemos que las experiencias diversas en todas las funciones y ubicaciones son clave para su desarrollo y le ayudarán a obtener una comprensión integral de Henkel como empresa global.
¿Con quién me comunico si tengo preguntas sobre mi solicitud?
Nuestro equipo de reclutamiento está aquí para ayudarte con cualquier pregunta o solicitud que puedas tener durante todo el proceso de solicitud.
No dudes en comunicarte con el equipo aquí. ¡Estaremos encantados de ayudarte!